Shipping Policy

Last updated: 11th February 2026

This Shipping Policy applies to all orders placed with True North (“we”, “us”, “our”).

True North is operated by an Australian sole trader and ships within Australia only.

1. Shipping Destinations

We currently ship to Australian addresses only.

We do not offer international shipping.

2. Order Processing & Dispatch

All orders are dispatched directly by us.

Orders are typically processed and dispatched within 1–3 business days of payment confirmation, excluding public holidays.

Dispatch timeframes are estimates only and do not guarantee delivery dates.

3. Shipping Methods

Shipping methods and carriers are selected at our discretion based on:

  • Parcel size and weight

  • Delivery location

  • Operational efficiency

Tracking information will be provided where available.

4. Delivery Timeframes

Estimated delivery times vary depending on location and carrier.

Delivery delays may occur due to factors beyond our control, including:

  • Carrier delays

  • Weather conditions

  • Remote or regional delivery locations

  • Public holidays

True North is not responsible for delays caused by third-party carriers.

5. Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed.

Any promotional shipping offers are subject to change or withdrawal at our discretion.

6. Incorrect Address Details

Customers are responsible for ensuring that shipping details are accurate and complete.

True North is not responsible for:

  • Orders delayed due to incorrect address details

  • Orders delivered to an incorrect address provided by the customer

Additional shipping fees may apply for re-delivery.

7. Authority to Leave (ATL)

If you select or allow Authority to Leave, delivery is at your own risk.

True North is not liable for loss or theft once an order is marked as delivered by the carrier.

8. Lost or Delayed Parcels

If a parcel is delayed or lost in transit, we will assist with carrier enquiries.

However, True North is not responsible for:

  • Loss caused by carrier error

  • Delays beyond our control

Any compensation is subject to the carrier’s investigation and policies.

9. Damaged Parcels

If a parcel arrives visibly damaged, you must:

  • Notify us within 7 days of delivery

  • Provide clear photographic evidence of the damage

Claims submitted outside this timeframe may not be accepted.

10. Delivery Confirmation

An order is considered delivered once tracking confirms delivery to the provided address.

11. Changes to Orders

Once an order has been dispatched, changes or cancellations are not possible.

12. Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law.

13. Contact Details

For shipping enquiries, contact us via the contact us page.

True North
ABN: 20410580561