Frequently Asked Questions

What is True North 4WD?

An Australian 4WD brand specialising in high quality 4WD accessories for recovery, camping and touring.

Where are your products manufactured?

We have teamed up with international suppliers in South East Asia to develop and test the best quality 4WD accessories, with quality at the forefront of the design process.

Do you ship to Australia?

Yes, we only ship Australia wide as we want to pass on the savings to the customer. You can also get your order shipped for free when you spend over $99. Read our shipping policy here.

Are your 4WD accessories designed for Australian conditions?

Yes, we ensure that all our 4WD accessories are built and tested for the Australia conditions. We really try and make sure your product is the best we can get it.

What 4WD gear should everyone bring on their next trip?

That's a open ended question but we like to say that there is a balance of bringing what you need and what you don't need.

Bring what you think you will need and you'll be OK. We suggest the minimum should be:

Recovery Boards
4WD Recovery Kit
Tyre Deflators

What is the return policy?

We are pretty flexible with our returns policy but basically if you aren't satisfied with your order, you can return it via Australia Post. Ensure the products still have their tags and are in resaleable condition and we can process a full refund.

When will I get my order?

We work as fast as possible to dispatch your order so you can get adventuring faster.

We aim to dispatch your order in 1-3 business days.

We estimate your order will arrive in 3-5 business days after dispatch Australia wide.

Do I need to get your products installed professionally?

All of our products are ready to use straight out of the box unless specified on the product page.

How much does shipping cost?

We offer free shipping Australia wide if you spend over $99. We have a flat fee of $15 if you spend under $99.